Frequently Asked Questions

Facts about our document storage packages

If Your Queries Are Not Answered Below Please Contact Us

 Document Storage Frequently Asked Questions

Have a look and see if we have answered your question about document storage below. 

What is the minimum contract period?

All Optimal Data’s document storage packages are for a minimum of 36 months.

Can I store more boxes than my package total?

Yes – additional boxes are stored at 2p per box per day. Alternatively you can upgrade to another package.

When are the box collections and return?

The collections and returns are weekly on a fixed day for your area

What if I need my boxes urgently?

Box returns are weekly on scheduled days. Boxes required urgently will be subject to additional charges depending on the time frame required. Alternatively you can request the documents be scanned back to you.

How much paper can I get scanned back under the terms of the package?

Each scan back entitles you to 150 A4 images in black & white.

Can I get more pages scanned?

Yes – pages in excess of the package allowance will be charged at a base rate of £35 per 1,000 images. If you wish to have a significant number of pages scanned you should contact us for a specific quote.

Are there any hidden costs?

No – the document storage package is a fixed monthly fee. Any additional costs are only for services requested outside the terms of the package.

My boxes are currently stored with another storage company. Will you collect from them?

Yes – initial collections are included in the package for locations within the M25 or within a 50 mile radius of our premises in Crawley.

My boxes are currently in self storage. Will you collect from my unit?

Yes – initial collections are included in the package for locations within the M25 or within a 50 mile radius of our premises in Crawley. You will be required to be on site to provide access.

What size boxes do you take?

We will accept your current box sizes provided the boxes are of a suitable standard (not broken etc) and are not in excess of 15 KG’s in weight. The package priced is based on 1.25ft³ or 0.035m³ per box and your box numbers for the package will be adjusted accordingly.

Can I store more boxes than my package total?

Yes – additional boxes are stored at 2p per box per day. Alternatively you can upgrade to another package.

When are the box collections and return?

The collections and returns are weekly on a fixed day for your area

What if I need my boxes urgently?

Box returns are weekly on scheduled days. Boxes required urgently will be subject to additional charges depending on the time frame required. Alternatively you can request the documents be scanned back to you.

 Document Storage frequently asked questions